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Digital Phone
- What is Digital Phone?
- Why is Bright House Networks offering this service?
- Who can get Digital Phone?
- How do I dial and answer calls?
- Will I hear a difference in local or long distance calls with Digital Phone?
- Can Digital Phone replace residential phone service?
- Can I keep my current phone number?
- Does Digital Phone require a special telephone?
- Do I have to buy extra equipment?
- Will I have to keep the Digital Phone modem in a specific location?
- Can I install Digital Phone myself?
- How can I learn more about Digital Phone?
Features
- Does Digital Phone offer Voice Mail?
- Does Digital Phone include Call Waiting?
- How about Caller ID?
- Can you tell me about Call Waiting ID?
- What about Call Forwarding?
- Does Digital Phone offer Speed Dial?
- How about Anonymous Call Reject (ACR)?
- Do you have calling cards?
- Will Digital Phone operate with Home Networking?
- Can I receive collect calls?
- Can I use a calling card or a prepaid calling card for long distance calls?
- Which n11 services do I have access to?
Services
- Is directory assistance available?
- What is Private Number?
- Can I use Digital Phone for my business?
- Can I choose my own long distance carrier?
- Will my fax machine work with Digital Phone?
- Can I use an answering machine?
- Can I use a dial-up Internet Service Provider with Digital Phone?
- Can I take my phone number with me if I move?
- If I move from a Bright House Networks serviceable address to another Bright House Networks serviceable address and my phone number changes, will there be a recorded message set up to inform callers of my new phone number?
- If I move, can I take the Digital Phone modem with me?
- Can I use my computer and High Speed Internet connection while I talk on the phone?
- Can I make long distance calls with Digital Phone?
- Can I use a 10-10 number for my International Long Distance calling?
- Can I dial international calls with Digital Phone?
Installation
- How can I arrange for a Digital Phone installation?
- How soon can I get my Digital Phone installed?
- If I choose to receive a new number, am I required to call my current telephone provider to disconnect service?
- Will I need to be home for the installation of Digital Phone?
- Can all the phones in my home be connected, and will they work with Digital Phone?
- If I keep my current telephone number, am I required to call my current telephone provider to disconnect service?
- How will I know when my Digital Phone is ready to make calls?
- Will I receive a copy of a phone book after the installation?
Customer Care & safety
- How do I contact Customer Care?
- Does Bright House Networks Digital Phone support 911 emergency services?
- What is Enhanced 911? How is it different from basic 911?
- Is that different from the 911 my old phone company supports?
- How is that different from some VoIP competitors?
- Why do some competitors require that I register with 911 myself?
- If my power goes out, will I be able to dial 911 from a Digital Phone?
- Will my monitored security system work with Digital Phone?
- But my alarm company told me that the Digital Phone is not compatible with their security service.
- Will my monitored medical alert system work with Digital Phone?
- Who maintains the Digital Phone modem?
- Will the 30-day money back guarantee apply to Digital Phone?
- How do I get technical support for Digital Phone?
- Whom can I call if there is an unresolved issue about Digital Phone?
- What if the equipment is damaged?
- How much is the Digital Phone calling plan?
- Is there a charge to switch to Digital Phone?
- How are customers charged for service?
- Is it possible to see my recent calling activity online?
- Will I receive a separate statement for Digital Phone?
- Will I get a detailed breakdown of call activity with Digital Phone?
- Is there a seasonal plan with Digital Phone?
- Do I have to pay for the entire month if I signed up for the Digital Phone in the middle of the month?
- Are there extra charges for Digital Phone?
- What kind of fees or taxes will I be charged?
- Why am I still receiving bills from my former phone company?
Voice Mail prompts in Spanish
- Is the Digital Phone Voice Mail service available in Spanish?
- How do I change my Voice Mail prompts from English to Spanish?
- Will I have to change my Voice Mail prompts to Spanish each time I check my messages?
Voice Mail - General Questions
- How many rings before my calls go to Voice Mail?
- How many call-waiting "beeps" will I hear before the call will go to voice mail?
- How do I know if I have new Voice Mail messages?
- What Voice Mail greetings can I customize?
- How long can a Voice Mail message be?
- How long can a Voice Mail greeting be?
- What do I need to do to set up my Voice Mail?
- What is the default PIN for logging into Voice Mail?
- If I use PIN skip, will my Voice Mail still be secure?
- What should I select as my Voice Mail PIN?
- How many Voice Mail messages can I have?
- What will happen when my Voice Mail box is full?
- Can callers mark Voice Messages as urgent?
- How can I listen to my Voice Mail messages?
- How long will my Voice Mail messages be available on the system?
- What is *98?
- How do I access my Voice Mail messages using *98?
- By using *98, will I be able to save my messages?
- Will *98 work if I have my language prompts set to Spanish?
- Why am I getting a busy signal when I press *98?
- I access Voice Mail via the Speed Dial feature, can I continue to do this or must I use *98?
- Can I use *98 to acces my Voice Mail if I'm away from home?
Three-Way Calling
- What is a Three-Way Call?
- How do I initiate a Three-Way Call?
- How do I get Three-Way Calling?
- How long after a current Digital Phone customer requests Three-Way Calling will the feature be active?
- How will Three-Way Calling affect my service?
- Is it possible to make a three-way call by mistake?
- Is there a charge for Three-Way Calling?
- Can one of the parties leave without ending the call?
Second Line
- How many phone lines can I have with my Bright House Networks Digital Phone?
- Can I have a second line for my business?
- Will I receive a second bill or statement for my additional phone line?
- Will there be a separate telephone number for the additional phone line?
- What Digital Phone plans can I purchase with my additional phone line?
- Does the additional phone line offer the same features as my primary line?
- Can I have a separate Voice Mail box on each of the two lines?
- As a new customer, can I keep my existing telephone number?
- How will my additional phone line be listed in the telephone directory?
- Will I have to purchase any equipment to have an additional phone line?
- Is there a charge for installation on my additional phone line?
- How will I identify the charges for my additional line on my monthly statement?
- How will I be able to distinguish the long distance calls made on my additional phone line?
- When I place a phone call from my additional phone line, what name will appear on the Caller ID box that I am calling to?
- Can a roommate port a telephone number on or off an account?
- Is my roommate responsible for paying the phone bill?
- Can a roommate assume responsibility for an account?
Requests for Call Details
- How can I obtain my call detail records?
- What will I be able to view on the Digital Phone Call Detail Statement?
- How do I obtain a username and password to view my call details online?
- If I already have an account setup to view my call details, do I still need to obtain a new username and password?
- Do I have to obtain a username and password for each of the Digital Phone numbers on my account?
- I have forgotten my password for viewing my call details, how can I get a new password?
- Can I call from anywhere to obtain a username and password to get my call details?
- I am a new customer. Why does the system tell me it can’t find my account when I call the Login Creation Hotline?
- Why do I need to wait for the Login Creation Hotline to call me back to obtain my temporary username and password to obtain my call details?
- Where do I login to view my call details?
- Can I select my own username and password to view my call details?
- Can I obtain a new username and password online, without calling the Bright House Networks Login Creation Hotline?
- Will the Login Creation Hotline answer any of my other billing questions?
Call Return (*69)
- What is Call Return?
- How do I activate the Call Return feature?
- What happens if I dial *69 and the last incoming call number is busy?
- What is a distinctive ring?
- Is there an additional fee to use the Call Return feature?
- How can I cancel the *69 Repeat Dialing feature?
- Will Call Return work if the last calling party has Caller ID blocking turned on?
- Will Call Return work if the caller is located in another state?
- Will Call Return work for US or international long distance calls or calls to 8xx or 9xx?
- Will Call Return work for calls to wireless phones?
- If the last calling party has forwarded their calls to a different number, can I still use the Call Return feature?
- Can I continue to make calls during the 30 minutes that the system is trying to contact my last calling party?
- When will the Call Return feature stop attempting to reach the last person that called?
Repeat Dialing (*66)
- What is Repeat Dialing?
- How do I activate the Repeat Dialing feature?
- How long will the Repeat Dialing feature attempt to reach a busy number?
- Can I cancel Repeat Dialing?
- Will Repeat Dialing work if the caller is located in another state?
- Will Repeat Dialing work for US or international long distance calls or calls to 8xx or 9xx?
- Will Repeat Dialing work for calls to wireless phones?
- Can I still use my phone to make and receive calls?
- Is there an additional fee to use the Repeating Dialing feature?
- What happens if the last number called is busy for more than 30 minutes?
- Can I use Repeat Dialing to place calls to more than one busy number at a time?
- How often does Repeat Dialing attempt to reach the last party called?
- What is Digital Phone?
Digital Phone is a residential telephone service. Just like conventional telephone service, Digital Phone allows you to call anyone, anywhere, reliably and easily, but for the same rate, no matter whom you call or how long you talk, locally or nationally. Call anywhere in the U.S., Canada, Guam, Puerto Rico, the U.S. Virgin Islands and Northern Mariana Islands with Unlimited Nationwide plans. Call anywhere in your state with Unlimited Statewide plans. Digital Phone also includes valuable features such as Voice Mail, Caller ID, Call Waiting and Caller Waiting ID.
- Why is Bright House Networks offering this service?
We know that there are customers that want an alternative to traditional phone companies. Bright House Networks has a better solution. With convenient flat-rate billing, there are no surprises on your statement or confusion over hidden charges. Consumers have the freedom to call whom they want, when they want, and talk as long as they want, with Digital Phone.
- Who can get Digital Phone?
Residents who live in our service area can get Digital Phone as it becomes available in their neighborhoods.
- How do I dial and answer calls?
Make and receive calls the same way as you would with any other telephone service.
- Will I hear a difference in local or long distance calls with Digital Phone?
Some customers have told us they receive a clearer connection with Digital Phone. You shouldn't experience any change in the quality of your local or long distance calls.
- Can Digital Phone replace residential phone service?
Digital Phone offers both local and long distance services; it can completely replace residential telephone service, or you can use Bright House Networks Digital Phone with your current telephone service.
- Can I keep my current phone number?
You can keep your existing phone number in most cases when moving within the same area code. Bright House Networks must verify availability of each phone number.
- Does Digital Phone require a special telephone?
Any standard touch-tone or dial telephone works with Digital Phone. Most answering machines, fax machines, and Caller ID displays work with our service.
- Do I have to buy extra equipment?
Digital Phone requires only your own phones and a Digital Phone modem that is supplied with your phone service.
- Will I have to keep the Digital Phone modem in a specific location?
If you are a High Speed Internet customer, then the Digital Phone modem can remain near your computer so that you can use it for Internet access. The location does not matter if you do not use high speed Internet.
- Can I install Digital Phone myself?
A Bright House Networks technician must install Digital Phone.
- How can I learn more about Digital Phone?
Visit the services section of our website.
- Does Digital Phone offer Voice Mail?
Yes, we offer Voice Mail for $1.95 per month. You can retrieve messages while you are away from home by dialing your 10-digit home phone number.
- Does Digital Phone include Call Waiting?
Digital Phone includes Call Waiting at no extra charge, so you never miss an important call.
- How about Caller ID?
Digital Phone includes Caller ID, so you can find out who is calling before you answer the phone.
- Can you tell me about Call Waiting ID?
Digital Phone offers Call Waiting ID at no extra charge, so you can see the number of the caller before you click over to the other call.
- What about Call Forwarding?
Digital Phone offers Call Forwarding, so you'll never miss a call again.
- Does Digital Phone offer Speed Dial?
Yes, Digital Phone offers Speed Dial, which provides you with the ability to program frequently, dialed numbers and enables them to be dialed using just one digit.
- How About Anonymous Call Reject?
Digital Phone offers the option to block unidentified calls for as long as you chose by activating Anonymous Call Reject (ACR). When ACR is activated, incoming calls from unidentified callers, including those identified as "Anonymous" or "Unavailable", are automatically rejected. Unidentified callers will hear an announcement telling them to hang up, release their caller ID information and then redial the desired customer's number.
- Do you have calling cards?
Not at this time. However, we are considering offering a calling card in the future.
- Will Digital Phone operate with Home Networking?
Digital Phone will have no impact on Home Networking. There may be some equipment that must be exchanged and reconfigured, but our installer will manage all of that at the time of installation. Home Networking customers will continue using the Home Networking device along with the Digital Phone modem.
- Can I receive collect calls?
Collect calling is not offered at this time, we are working on this feature and we hope to make it available soon.
- Can I use a calling card or a prepaid calling card for long distance calls?
Yes. Bright House Networks does not offer a calling card service. You can use a prepaid calling card with Digital Phone, just as you can with any traditional telephone company. Calls made with another company's calling card must be billed separately and will not be part of your Digital Phone statement.
- Which n11 services do I have access to?
211, 311, 411 and 611 calling. You will have access to community service referral (211), government service referral (311), directory assistance (411)* by simply dialing three digits.
*Directory assistance charges will incur, all other n11 services are provided at no additional cost.
- Is directory assistance available?
Dial 411 for Directory Assistance, and 0 for Operator Assistance.
What is Private Number?
Private Number allows customers to exclude their phone numbers from area phone books and will prevent 4-1-1 operators (directory assistance) from giving their phone numbers to would-be requestors. Private Number is offered at no charge to all Digital Phone customers and is available only through Bright House Networks.
- Can I use Digital Phone for my business?
Digital Phone is a residential phone service only at this time.
- Can I choose my own long distance carrier?
By subscribing to Digital Phone, you are choosing Bright House Networks as your long distance carrier.
- Will my fax machine work with Digital Phone?
Yes. Almost all standard fax machines will work with Digital Phone as long as they are set for tone dialing.
- Can I use an answering machine?
Yes, almost all standard answering machines will work with Digital Phone. However, Voice Mail is available with Digital Phone for $1.95 additional per month.
- Can I use a dial-up Internet Service Provider with Digital Phone?
Digital Phone works with most dial-up Internet Service Providers (ISP). However, Bright House Networks does not install, support, or service dial-up Internet Service Providers.
- Can I take my phone number with me if I move?
Each case varies depending on where the resident is moving geographically and if it is within our service area. Each situation will be reviewed at the time of request.
- If I move from a Bright House Networks serviceable address to another Bright House Networks serviceable address and my phone number changes, will there be a recorded message set up to inform callers of my new phone number?
Bright House Networks does not currently offer this service.
- If I move, can I take the Digital Phone modem with me?
The Digital Phone modem is property of Bright House Networks. If you remain a Digital Phone customer in our service area, take the equipment with you. However, a Bright House Networks technician must reinstall it in your new home. We will need to update our records of your new address for billing and Enhanced 911 purposes.
- Can I use my computer and High Speed Internet connection while I talk on the phone?
Yes. Digital Phone uses a separate connection to the modem for phone and high speed data, enabling customers with both Digital Phone and high speed data to make calls and download data from the Internet at the same time.
- Can I make long distance calls with Digital Phone?
Yes. Dial the number as you normally would. With unlimited local and long distance, you can call anytime day or night with unlimited local and long distance.
- Can I use a 10-10 number for my International Long Distance calling?
10-10 calling is not currently available, but you can choose from many alternative international phone calling services, including separately purchased calling cards that are available from a variety of sources. Also, Bright House Networks calling plans do provide for international calling at competitive rates. To see international rates for the country you wish to call, click here.
- Can I dial international calls with Digital Phone?
Yes, you can make international calls with Digital Phone. Dial as you normally would.
Example: 011 + country code + city code + plus the number of the person or company you are trying to call. Calls to international locations are not included in your monthly plan, but rates are competitive with other major providers.
- How can I arrange for a Digital Phone installation?
To order Digital Phone, you can pre-register online or call us and a Customer Care representative will take your order, collect the information needed to provide your Digital Phone and schedule your installation.
- How soon can I get my Digital Phone installed?
For new telephone numbers, we can install service in three to seven days after initial order. For customers taking advantage of number porting, installation may take from seven to 14 business days.
- If I choose to receive a new number, am I required to call my current telephone provider to disconnect service?
If you receive a new telephone number from Bright House Networks, you must contact your current phone provider to disconnect service. We recommend scheduling your service disconnect after the installation of Digital Phone so that you are not without service.
- Will I need to be home for the installation of Digital Phone?
Yes. You must to be present during installation.
- Can all the phones in my home be connected, and will they work with Digital Phone?
Yes. All of the phones in your home can be connected to the same Digital Phone number if you choose.
- If I keep my current telephone number, am I required to call my current telephone provider to disconnect service?
If you are keeping your telephone number, you do not need to call your current phone provider to disconnect. After the installation is complete, Bright House Networks will disconnect your old service. However, if you have indicated on your current provider's account not to allow them to change your provider without your permission (e.g., to prevent slamming), you must notify your current provider and request the change.
- How will I know when my Digital Phone is ready to make calls?
Your service will be activated at the time our technician completes installation.
- Will I receive a copy of a phone book after the installation?
If you are taking a Bright House Networks native number, you will receive a local phone directory a few days after your installation. However if you are keeping your current phone number, you will not automatically receive a new phone book. You will receive a new phone book as part of the annual general market distribution.
- How do I contact Digital Phone Customer Care?
Dial 611 from your Digital Phone or contact Customer Care.
- Does Bright House Networks Digital Phone support 911 emergency services?
Yes, we support 911, but take it one step further and offer Enhanced 911. E911 enables the operator or dispatcher to automatically identify the phone number and address of the person who is calling from using Digital Phone. The Enhanced 911 service provides you with the security of delivering your location information automatically.
- What is Enhanced 911? How is it different from basic 911?
911 is the official national emergency number in the United States and Canada. Dialing 911 quickly connects you to a Public Safety Answering Point (PSAP) emergency dispatcher trained to route your call to local emergency medical, fire, and law enforcement agencies.
Enhanced 911 (or E911) takes this one step further. E911 like that supported by Bright House Networks enables the dispatcher to automatically identify the phone number and address of the person who is calling.
- Is that different from the 911 my old phone company supports?
No. Dialing 911 from the Digital Phone gets you the same emergency dispatcher as other traditional phone services.
- How is that different from some VoIP competitors?
Bright House Networks works with the traditional telephone networks and local officials to support Enhanced 911, which provides the caller's phone number and address to public safety dispatchers. Because Bright House Networks Digital Phone accesses the official 911 network, emergency calls are routed to the proper local Public Safety Answering Point (PSAP).
VoIP providers targeted by the FCC's recent order do not have direct access to 911, so 911 calls may be routed to non-emergency numbers instead of the correct public safety dispatcher.
- Why do some competitors require that I register with 911 myself?
VOIP providers targeted by the FCC order do not have access to the official 911 database, and cannot register your telephone number with 911. With Bright House Networks, your address is automatically entered into, and validated with, the local 911 database during the ordering process.
- If my power goes out, will I be able to dial 911 from a Digital Phone?
We provide a four-hour back-up battery with Digital Phone. If you lose power, you should be able to make and receive phone calls for as long as you have continuing cable service up to the life of the battery. VOIP providers targeted by the recent FCC order do not provide battery back up.
Phones dependent on residential power, such as portable phones, will not work during a power outage. It's recommended that you keep a phone with no need for electricity available for emergencies. During a power outage, this type of phone will continue to operate until the Digital Phone modem's back-up battery is depleted.
Will my monitored security system work with Digital Phone?
Digital Phone has been designed, and tested to work with monitored alarm systems. Digital Phone is compatible with most major alarm systems. We also strongly recommend that both you and your alarm company test the alarm system after installation.
- But my alarm company told me that the Digital Phone is not compatible with their security service.
We have successful installations with ADT, Brink's Home Security, Safe Touch and Guardian, as well as many other local alarm companies. Our technicians are trained to properly install your Digital Phone. To ensure your satisfaction, we strongly recommend that you test, and have your alarm company test, your system after installation.
- Will my monitored medical alert system work with Digital Phone?
The Digital Phone is compatible with most monitored medical alert systems. The Digital Phone is compatible with most monitored medical alert systems. We strongly recommend that you test, and that your monitoring company test, the alert system after your Digital Phone installation.
- Who maintains the Digital Phone modem?
Bright House Networks maintains the Digital Phone modem.
- Will the 30-day, money back guarantee apply to Digital Phone?
Yes. We are confident that you'll like the simplicity of Digital Phone.
- How do I get technical support for Digital Phone?
Bright House Networks Customer Care is available 24/7/365 days a year. Contact Customer Care or submit a support request with our Digital Phone Support Form.
- Whom can I call if there is an unresolved issue about Digital Phone?
If you have a question about your monthly statement or service, contact Bright House Networks Customer Care.
- What if the equipment is damaged?
Depending on the type of damage sustained, Bright House Networks will follow its standard policy on replacing the equipment.
- How much is the Digital Phone calling plan?
The Digital Phone calling plan has unlimited calling for as low as $39.95 per month, plus taxes and fees.
- Is there a charge to switch to Digital Phone?
There is no charge for switching to Digital Phone. In addition, Bright House Networks gives you a 30-day money back guarantee with all services.
- How are customers charged for service?
Your Digital Phone will be charged at one rate. Additional charges for calls made to international locations, or for Directory Assistance, or Operator Services appear as line items on the same statement.
- Can I see my recent call activitiy online?
Yes. click here to see your call activity online.
- Will I receive a separate statement for Digital Phone?
Digital Phone will appear as a line item on your Bright House Networks monthly statement.
- Will I get a detailed breakdown of call activity with Digital Phone?
See the call detail on the Digital Phone statement.
- Is there a seasonal plan with Digital Phone?
At this time, seasonal plans for Digital Phone are not available.
- Do I have to pay for the entire month if I signed up for the Digital Phone in the middle of the month?
No. Your monthly fee for the first month will be prorated, based on the number of days we provided you service.
- Are there extra charges for Digital Phone?
Calls made to international locations, Directory Assistance or Operator Services will be billed per use.
- What kind of fees or taxes will I be charged?
Just like traditional phone service, there are taxes and fees associated with telephone service. But unlike traditional phone services, Bright House Networks will not charge a line usage fee (up to $6.50 per month), and we include other federal taxes normally applied to telephone rates in our low monthly rate. There is also a Digital Phone Federal Excise Tax.
- Why am I still receiving bills from my former phone company?
You may have switched service during the middle of your former phone company's billing cycle. Based on this, the carrier will send you a bill for the last days that you had service to close your account.
- Is the Digital Phone Voice Mail service available in Spanish?
Yes. All customers have the ability to select which language (English or Spanish) prompts they would like to hear when they retrieve Voice Mail.
- How do I change my Voice Mail prompts from English to Spanish?
To change your language option, log into your Voice Mail account. Press:
0 = "If you need something else, press 0"
4 = Mailbox Settings
0 = "If you need something else, press 0"
*4 = Change Language
- Will I have to change my Voice Mail prompts each time I check my messages?
No. Once you change the prompts to the selected language, all future prompts are set to that language and will be permanent until you decide to change the selected language.
- How many rings before my calls go to Voice Mail?
Calls will go to Voice Mail after 25 seconds, which is 4 or 5 rings.
- How many call-waiting "beeps" will I hear before the call will go to Voice Mail?
Calls will go to Voice Mail after 25 seconds, which is 2 or 3 beeps.
- How do I know if I have new Voice Mail messages?
If you have a new message you will hear a stutter dial-tone (several quick "beeps" before the dial-tone) when you lift your receiver.
- What Voice Mail greetings can I customize?
You can record a custom greeting for All Calls, Unanswered Calls and Busy Calls.
- How long can a Voice Mail message be?
Each message can be up to 180 seconds (3 minutes) in length.
- How long can a Voice Mail greeting be?
Your Voice Mail greeting can be up to 180 seconds (3 minutes)long.
- What do I need to do to set up my Voice Mail?
You need to log in to Voice Mail, select a message, record a greeting and select a PIN.
- What is the default PIN for logging into Voice Mail?
The last four digits of your telephone number.
- If I use Pin Skip, will my Voice Mail still be secure?
With PIN Skip, you will no longer need to enter your Voice Mail PIN when you retrieve your Voice Mail from your home Digital Phone. This is a great time saving feature, but it does lessen the privacy and security of your Voice Mail. You can enable or disable the PIN Skip feature from the main Voice Mail menu.
- What should I select as my Voice Mail PIN?
Any 4 numeric digits may be selected. The symbols (#) and (*) are not allowed.
- How many Voice Mail messages can I have?
There is no limit to the number of messages, but your Voice Mail box is limited to a total 40 minutes of messages.
- What will happen when my Voice Mailbox is full?
If the mailbox is full and not accepting new messages, callers will hear, "Sorry (pause), cannot receive a message. This mailbox is full. To leave a message for someone else press 2."
- Can callers mark Voice Mail messages as urgent?
Yes.
- How can I listen to my Voice Mail messages?
There are currently two ways to listen to your messages.
While at home - Pick up your home line and press *98. Follow the voice prompts that tell you how to listen to new messages.
While away from home - Call your home phone number from another phone (it must not be answered by someone at home). Press *5 when you hear the Voice Mail greeting. You will then be prompted to enter your 10-digit home phone number and 4-digit PIN.
- How long will my Voice Mail messages be available on the system?
All new, retrieved and saved Voice Mail messages received on your Digital Phone account will be available for 30 days. After 30 days those messages will be deleted from the system.
- What is *98?
*98 allows you to quickly access your Voice Mail by pressing just three buttons on your home phone, saving you time from dialing lengthy access numbers.
- How do I access my Voice Mail messages using *98?
If you pick up your receiver and hear a stutter dial tone, this means you have Voice Mail. Simply press *98 and you will be connected to your Voice Mail.
- Will I be able to save my messages if I use *98?
Yes, *98 automatically connects you to your Voice Mail, which allows you to listen to, repeat, forward and save messages for 30 days. If you would like to save your Voice Mail messages for longer than 30 days, it is recommended you access the Digital Phone Online Tools to save your Voice Mail messages to your computer.
- Will *98 work if I have my language prompts set to Spanish?
Yes, *98 works with both the English and Spanish language Voice Mail.
- Why am I getting a busy signal when I press *98?
If you get a busy signal when accessing *98, this means you haven't set up your Voice Mail.
- I access Voice Mail via the Speed Dial feature, can I continue to do this or must I use *98?
Yes, you can continue to use Speed Dial to access Voice Mail or you can just press *98.
- Can I use *98 to access my Voice Mail if I'm away from home?
No. *98 will only work when checking Voice Mail from your home Digital Phone.
- What is a Three-Way Call?
A Three-Way Call is the addition of a third party to an existing phone conversation.
- How do I initiate a Three-Way Call?
1. On an existing call, briefly press the Flash button or switch hook. This places the first party on hold.
2. When you hear the recall dial tone (three tones and then a dial tone), dial the telephone number of the third party (the person you want to add to the call).
3. Press the Flash button or switch hook again, and then all three parties will be joined on the call.
- How do I get Three-Way Calling?
Three-Way Calling is available to all new or current Digital Phone customers. New customers will be given the option when they sign up for Digital Phone. Current Digital Phone customers can request Three-Way Calling online at http://threewaycalling.mybrighthouse.com or by calling our Activation Line at (866) 246-6307.
- How long after a current Digital Phone customer requests Three-Way Calling will that feature be active?
Three-Way Calling will be available within 48 hours after the request is received.
- How will Three-Way Calling affect my service?
When you are on a three-way call, your Call Waiting and Call Waiting Caller ID will not function. Additional incoming calls will go directly to your Voice Mail (or get a busy signal if you don't have Voice Mail service).
- Is it possible to make a three-way call by mistake?
Yes. If you don't want to make a three-way call, be sure to hang up for at least two seconds between all calls until you hear a normal dial tone. If you don't hang up long enough, you will hear an intermittent dial tone and could place a three-way call by mistake.
- Is there a charge for Three-Way Calling?
No. Three-Way Calling is available with your Digital Phone service at no additional change.
- Can one of the parties leave without ending the call?
If either of the called parties hangs up the call continues with the remaining two parties. If the person who initiated the call hangs up during a three-way call, all parties are disconnected.
- How many phone lines can I have with my Bright House Networks Digital Phone?
You can have a total of two lines for one low monthly price.
- Can I have a second line for my business?
No. Digital Phone is a residential service offered for your personal, non-commercial use. You cannot resell or distribute (whether for a fee or otherwise) Digital Phone, or any portion of the Service. You cannot otherwise charge others to use Digital Phone, or any portion of the Service. You cannot use Digital Phone for any enterprise whether or not it is a for-profit enterprise.
- Will I receive a second bill or statement for my additional phone line?
Billing for the additional phone line will be included with your regular monthly bill statement.
- Will there be a separate telephone number for the additional phone line?
Yes, Second Line will allow you to have two separate, unique telephone numbers.
- What Digital Phone plans can I purchase with my additional phone line?
You can subscribe to the Unlimited Nationwide plan or the Unlimited Statewide plan.
- Does the additional phone line offer the same features as my primary line?
Yes, Second Line offers you all the same features of your primary line. Voice Mail is available for an additional fee for your primary and secondary lines.
- Can I have a separate Voice Mail box on each of the two phone lines?
Yes. Voice Mail is available for $1.95 per month per line for Unlimited Nationwide plans and $3.95 per month for Unlimited Statewide plans.
- As a new customer, can I keep my existing telephone number?
In most cases, you can transfer your existing telephone number from another service partner if that provider does not impose restrictions on porting.
- How will my additional phone line be listed in the telephone directory?
You may choose how your additional phone line is listed in the telephone directory. The name must be a proper name and cannot be a business name.
- Will I have to purchase any equipment to have an additional phone line?
No, the purchase of additional equipment from Bright House Networks is not necessary.
- Is there a charge for installation on my additional phone line?
Installation is free for Unlimited Nationwide phone lines and almost all Unlimited Statewide phone lines, depending on what other Bright House Networks services are on your account.
- How will I be able to identify the charges for my additional line on my monthly statement?
The additional line will be included as a separate line item on your monthly statement. Charges such as Directory Assistance and International Long Distance associated with your Second Line will be shown on the bill together with charges from the primary line.
- How will I be able to distinguish the long distance calls made on my additional phone line?
You can find additional call detail for outbound domestic and International Long Distance calls through your Online Account Manager, on the Bright House Networks website.
- When I place a phone call from my additional phone line, what name will appear on the Caller ID box?
You may choose how your additional phone line appears on the Caller ID box. The name must be a proper name and cannot be a business name.
- Can a roommate port a telephone number on or off an account?
Only the account holder can port a number on or off an account.
- Is my roommate responsible for paying the phone bill?
The account holder assumes all responsibility for the bills. Unless the account holder identifies the roommate as an authorized user, no information about the account can be given to the roommate by a Bright House Networks representative.
- Can a roommate assume responsibility for an account?
If the name and ID on the account needs to be changed, both parties will need to go to a Customer Care Center and change the ID on the account.
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- How can I obtain my call detail records?
You can request call detail records for your outbound billable calls in person (please bring a government-issued photo ID), by phone (the statement will be mailed to you), or retrieve your billable call details online.
- What will I be able to view on the Digital Phone Call Detail Statement?
The Digital Phone Call Detail Statement allows you to view details for all outbound billable calls that you have initiated. The statement does not provide a summary of inbound calls or non-billable calls.
- How do I obtain a username and password to view my call details online?
To obtain a temporary username and password, you must call the Bright House Networks Login Creation Hotline at (866) 809-8247 from your home Digital Phone.
- If I already have an account setup to view my call details, do I still need to obtain a new username and password?
No, your current username and password will still work. If you forget your username or password you will need to call the Login Creation Hotline at (866) 809-8247.
- Do I have to obtain a username and password for each of the Digital Phone numbers on my account?
No. The username and password that you will receive can be applied for use with both of your Digital Phone numbers.
- I have forgotten my password for viewing my call details, how can I get a new password?
You will have to contact the Login Creation Hotline at (866) 809-8247 to obtain a new username and password.
- Can I call from anywhere to obtain a username and password to get my call details?
No. You must call the Bright House Networks Login Creation Hotline from your home Digital Phone.
- I am a new customer. Why does the system tell me it can’t find my account when I call the Login Creation Hotline?
If you are a new customer, it may take up to 48 hours for your account to be processed in our system. Please wait to call the Login Creation Hotline until 48 hours after your account was set up.
- Why do I need to wait for the Login Creation Hotline to call me back to obtain my temporary username and password to obtain my call details?
Calling you on your Digital Phone ensures that we are protecting your privacy and validates your authority to set up a temporary username and password.
- Where do I login to view my call details?
Once you have obtained a temporary username and password, you will need to go to the Digital Phone Call Details Web site.
- Can I select my own username and password to view my call details?
Once you have obtained a temporary username and password, you will be prompted to change your username and password when you log into the Digital Phone Call Detail Statement.
- Can I obtain a new username and password online, without calling the Bright House Networks Login Creation Hotline?
No. You must call the Login Creation Hotline at (866) 809-8247 from your home Digital Phone to obtain a temporary username and password.
- Will the Login Creation Hotline answer any of my other billing questions?
No. You will need to contact your local customer service office for additional billing questions.
- The Digital Phone Call Detail Statement looks different, what has changed?
Due to recent upgrades we have made slight modifications to the website.
- What is Call Return?
Call Return is a feature that stores the number of the last person that called and will allow you to automatically dial the caller back.
- How do I activate the Call Return feature?
In order to activate Call Return, you must dial *69. A voice recording will then provide you with the telephone number, date and time of the last caller and will provide you with an option to press “1” to automatically call the last caller back.
What happens if I dial *69 and the last incoming call number is busy?
If you call back a number that is busy, press “1” and the system will automatically continue to redial the number for up to thirty minutes. Once the receiver’s line is available you will hear a distinctive ring on your phone. You can then pick up the phone; the phone will ring the last call back number you are trying to reach and the call will be connected.
What is a distinctive ring?
A distinctive ring is a special short-short-long ring on your telephone line.
Is there an additional fee to use the Call Return feature?
No. The Call Return feature is included as part of Bright House Networks standard universal features for all Digital Phone subscribers.
How can I cancel the *69 Repeat Dialing feature?
If you do not wish to wait the entire 30 minutes to reach the last calling party to your phone number, you will have the opportunity to cancel the Call Return feature by dialing *89 at any time.
Will Call Return work if the last calling party has Caller ID blocking turned on?
No. The Call Return feature will not function if the caller has Caller ID blocked.
Will Call Return work if the caller is located in another state?
Call Return will only operate for calls to landline phones within your local calling area.
Will Call Return work for US or international long distance calls or calls to 8xx or 9xx?
No. The Call Return feature will not operate for calls to US long distance (within state or out of state), international numbers, 8xx, or 9xx telephone numbers.
Will Call Return work for calls to wireless phones?
No. Call Return does not work for calls to wireless phones.
If the last calling party has forwarded their calls to a different number, can I still use the Call Return feature?
No. The Call Return feature will not operate if the last calling party has forwarded their calls to another telephone number.
Can I continue to make calls during the 30 minutes that the system is trying to contact my last calling party?
Yes. You can still make and receive calls, a distinctive ring will signal when the last calling party line becomes available.
When will the Call Return feature stop attempting to reach the last person that called?
The Call Return feature will automatically deactivate after 30 minutes.
- What is Repeat Dialing?
Repeat Dialing is a feature that will allow you to automatically redial local calls when your first attempt reaches a busy number.
How do I activate the Repeat Dialing feature?
Once you make a call and receive a busy signal, you can activate Repeat Dialing by hanging up your phone, picking up the receiver again, dial *66, and then hang up your phone again.
How long will the Repeat Dialing feature attempt to reach a busy number?
The Repeat Dialing feature will attempt to reach the last called party for 30 minutes. Once the last called party’s line becomes available, the customer’s phone will ring and their call will be automatically connected to the called party’s line.
Can I cancel Repeat Dialing?
Yes. If you do not wish to wait the entire 30 minutes for Repeat Dialing to attempt to reach the last called party, you will have the opportunity to cancel the Repeat Dialing feature sooner. In order to cancel Repeat Dialing, you must pick up your phone receiver, wait for a dial tone and dial *86 to deactivate the feature.
Will Repeat Dialing work if the caller is located in another state?
Repeat Dialing will only operate for calls to landline phones within your local calling area.
Will Repeat Dialing work for US or international long distance calls or calls to 8xx or 9xx?
No. The Repeat Dialing feature will not operate for calls to US long distance (within state or out of state), international numbers, 8xx, or 9xx telephone numbers.
Will Repeat Dialing work for calls to wireless phones?
No. Repeat Dialing does not work for calls to wireless phones.
Can I still use my phone to make and receive calls?
Yes. You can continue to use your phone as usual to make and receive phone calls while Repeat Dialing is attempting to reach your last called party.
Is there an additional fee to use the Repeating Dialing feature?
No. The Repeat Dialing feature is included as part of Bright House Networks standard universal features for all Digital Phone customers.
What happens if the last number called is busy for more than 30 minutes?
If the last number called is busy for more than 30 minutes, the Repeat Dialing feature will automatically be deactivated.
Can I use Repeat Dialing to place calls to more than one busy number at a time?
Yes, although you must activate Repeat Dialing on a call-by-call basis.
How often does Repeat Dialing attempt to reach the last party called?
The Repeat Dialing feature will attempt to reach the last party called every 30 seconds for 30 minutes.
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